GENERAL TERMS & CONDITIONS
For all purchase agreements made on this page, the following terms and conditions apply.
- SCOPE AND PARTIES
The purchase contract is concluded with VeeCollective GmbH.
By placing the products in the online shop, we submit a binding offer to conclude the contract. You can initially place our products without obligation into the shopping basket and correct your entries at any time before submitting your binding order by using the correction aids provided for this purpose in the order process. The contract is concluded by clicking on the order button “BUY NOW” to accept the offer via the goods contained in the shopping basket. Immediately after the order has been sent, you will receive a confirmation by e-mail.
A binding contract can also be reached as follows:
If you have chosen credit card payment, the contract comes into effect at the time of credit card debit.
If you have selected the payment type PayPal, the contract comes into effect at the time of your confirmation of payment instructions to PayPal.
The languages available for the contract are German and English.
We save the contract text and send you the order data and our GTC by e-mail. You can also view the terms and conditions on this page at any time.
Your order data will be saved with us, but cannot be retrieved directly from you for security reasons. We offer a password-protected direct access (“login”) for each customer. Here, you can view the details of your completed, open and recently shipped orders with appropriate registration and manage your address data as well as optionally bank details and a newsletter settings. The customer is responsible to treat the personal access data confidentially and not to make it accessible to unauthorized third parties.
- TERMS OF DELIVERY
Freeshipping within the EU. For deliveries to the rest of , Switzerland, Norway, Andorra, Liechtenstein, Monaco, Montenegro, San Marino, Serbia and Ukraine we charge a flat rate of 9.90 € regardless of the order value.
For deliveries to non-EU countries, we charge a flat rate of 14.90 € regardless of the order value. For delivery to the USA, we charge a shipping fee of 14.90 $ regardless of the order value.
For deliveries to non-EU countries additional duties, taxes and fees are charged.
We process inbound orders within 24 hours and send them with DHL. Our standard shipping takes a total of 3 to 7 days within the EU and 6 to 9 days outside the EU (if the product is in stock).
We do not deliver to packing stations.
- DISCOUNT CODES
Multiple coupon or gift codes cannot be combined with each other for purchasing.
Discount codes cannot be used for already reduced goods.
The following payment methods are available in our shop:
Your credit card will be charged with completion of the order.
You pay the invoice amount via the online provider Paypal. In principle, you must be registered there or register, authenticate with your access data and confirm payment instructions to us. You will receive further information during the ordering process.
Payment by invoice via klarna
In cooperation with Klarna Bank AB (publ), Sveavägen 46, 111 34 Stockholm, Sweden, we offer you the following payment methods. Payment is to be made to Klarna.
- Pay in 14 days: The payment period is 14 days from shipment of the goods or tickets/ availability date of the service. You can find the complete terms and conditions for the markets where this payment method is available here: , , , , , , , and the .
- Direct bank transfer: Available in Germany, Austria, Belgium, Italy, Spain, Poland and the Netherlands. Your account will be debited directly after placement of your order.
- Direct Debit: Your account will be debited after shipment of the goods or tickets/ availability date of the service or in case of a subscription in accordance with the timelines communicated. You will be notified about the date(s) by email.
The payment methods Pay in 14 days, Slice It and direct debit are only available in case of a positive credit assessment. For this purpose, during the order process and handling of your purchase, we forward your data for an address and credit check to Klarna. We can only offer you the payment methods available based on the result of the credit check. General information about Klarna and the user terms per country can be found on . Your personal data is handled in accordance with applicable data protection law and in accordance with the information in Klarnas privacy statement.
- PROPERTY RETENTION
The goods remain our property until full payment.
- TRANSPORT DAMAGE
If goods are delivered with obvious transport damage, please report such errors to the freight carrier as soon as possible and contact us immediately. The omission of a complaint or contact has no consequences for your legal claims and their enforcement, in particular your warranty rights. They help us, however, to assert our own claims against the freight carrier or transport insurance.
- RIGHT OF WITHDRAWAL
As a consumer, you have the legal right to withdraw from the contract. In 8.2 you can find a model cancellation form.
8.1 Right of Withdrawal
You have the right to withdraw from this contract within fourteen days without giving any reason. Personalized goods are excluded from exchange.
The time limit begins after receipt of this instruction in text form, however not before receipt of the goods by the recipient (in case of recurring deliveries of similar goods not before receipt of the first partial delivery) and also not before the fulfilment of our obligations under Article 246 §2 in connection with §1 paragraph 1 and 2 draft law and our obligations according to §312e Section 1 Clause 1 German Civil Code in conjunction with Article 246 §3 German Civil Code.
To exercise your right of withdrawal, you must inform the VeeCollective GmbH, Kollwitzstr. 78, 10435 Berlin, Germany of your decision to withdraw from this contract by an unequivocal statement (e.g. a letter sent by post or e-mail). You may use the attached model withdrawal form, but it is not obligatory.
You can also exercise your right of withdrawal by returning the relevant item to us, within the time limit for withdrawal; no separate declaration is then necessary. To exercise your right of withdrawal within the withdrawal period, it is sufficient for you to send a notice concerning your exercise of the right of withdrawal before that period has expired.
To exercise your right of withdrawal by returning the goods, please send them to:VeeCollective GmbH, Kollwitzstraße 78, 10435 Berlin, Germany
Consequences of Withdrawal
By withdrawing from the contract, we have to refund all payments including shipping costs (except the additional shipping costs that occur from another form of shipment than the standardized one we offer) within fourteen days after your declaration about the withdrawal reaches us. For the refund we use the same payment method that you have used for the transaction, except another arrangement was explicitly made with you. There won’t be any additional costs deriving from the refund.
We can refuse the refund until we have received the product or until proof has been delivered to us that the product was being returned.
You have to send the goods immediately within the time limit of fourteen days after the declaration of the withdrawal to
DE 10435 Berlin
Tel.: +49 (0) 30 25781367
We bear the costs of the withdrawal of the goods.
In the event of a valid withdrawal goods and services received by both parties and any profit derived therefrom, if any, such as interest shall be returned. In the event that you are unable to return or to release to us the goods and services received or can release or return them in part or only in a degraded condition, you must in this respect compensate us for lost value. You are required to compensate us for lost value for the degradation of the item and for profits derived therefrom only insofar as the profits or degradation can be traced to handling the item in a manner which exceeds the examination of its properties and mode of operation. “Examination of its properties and mode of operation” is understood to mean the testing and trying out of the respective goods, as is possible and customary for instance in retail business.
8.2 Cancellation Form
(Complete and return this form only if you wish to withdraw from the contract)
VeeCollective GmbH, Kollwitzstraße 78, 10435 Berlin, email@example.com
I hereby give notice that I withdraw from my contract of sale of the following goods
Name of consumer
Address of consumer
- WARRANTY AND COMPLAINTS MANAGEMENT
The statutory warranty regulations are valid for “standard” products.
Your satisfaction as a customer is our highest priority. You can contact us at any time by e-mail to firstname.lastname@example.org or by post to the address given below. We shall make every effort to examine your request as rapidly as possible and for this purpose shall contact you on receipt of the documents or your request or complaint. However, please be patient, since in warranty issues it is often necessary to consult the manufacturers. It will help us greatly, if you have a complaint, if you can describe the nature of the problem as accurately as possible and, where appropriate, send us copies of the order documents or at least the order number, customer number etc. If you have received no reply from us within 5 working days, please contact us again. Occasionally e-mails remain in spam filters in our system or in yours or a message sent by another means has not reached you or has inadvertently been overlooked.
VeeCollective GmbH, Kollwitzstraße 78, 10435 Berlin, Germany, e-mail: email@example.com
The Seller does not exclude liability for fraud or for death or personal injury caused by its negligence or that of its employees or agents.
The Seller is not responsible for losses and damage that the Customer might suffer which are: – not caused by the Seller’s breach of these General Terms and Conditions; – a side effect of the main loss or damage and which are not reasonably foreseeable by you and us when the Customer begins to use the Website; a result of the Seller’s failure to provide the Website (or any part of it) or withdrawal of products from the Website or a result of our refusal to accept an order for any reason; – caused by a distributed denial-of-service attack, virus or other technologically harmful material that may affect your computer equipment, programs, data or other material due to the Customer’s use of the Website (including your downloading any content from the Website or any website linked to it); – failure by the Seller to meet any of its obligations where it is prevented from doing so by events beyond its control (including, but not limited to, fire, flood, storm, riot, civil disturbance, war, nuclear accident, terrorist activity and acts of God).
The Seller’s total liability to the Customer for any loss or damage arising in connection to this Agreement will be limited to 150% of the value of products purchased by the Customer.
The aforementioned limitations on liability are also valid for the legal representative and agents of the Seller.
The aforementioned limitations on liability do not apply where the Seller has fraudulently concealed a defect or has guaranteed that the goods are of a certain nature.
- APPLICABLE LAW, COURT OF JURISDICTION
The applicable law for all legal transactions or other legal relationships with us is the law of the Federal Republic of Germany. The United Nations Convention on Contracts for the International Sale of Goods (CISG) and any other intergovernmental conventions, even if they have been subsumed into German law, shall not apply. In the case of contracts, in which no professional or commercial activity can be attributed to the beneficiary (contract with a consumer), this choice of law shall apply only insofar as protection granted by mandatory provisions of the law of the State, in which the consumer normally resides, has not been revoked.
In commercial transactions with traders and with legal entities under public law our registered office shall be agreed as the Court of jurisdiction for all disputes concerning these Terms and Conditions of Business and individual contracts concluded within their scope, including legal actions brought concerning bills of exchange and cheques. In this case we shall also be entitled to bring an action at the business domicile of the customer.
- AMENDMENTS TO THE GENERAL TERMS AND CONDITIONS
We shall be entitled to amend these General Terms and Conditions of Business unilaterally insofar as they have been introduced into the contractual relationship with the customer, insofar as this is required to remove subsequently emergent disruptions of the equivalence mandate or to adapt to a changing legal or technical environment We shall notify customers of any amendments by sending them the full contents of the amended provisions. The amendment shall become a component of the contract, unless, within 6 weeks of the receipt of the notification of amendment, the customer communicates to us in written or textual form his objection to the inclusion of the amendment into the contractual relationship.
- SEVERABILITY CLAUSE
In the event that for reasons other than the provisions governing GTS in §§ 305 -310 German Civil Code a present or future provision of the contract is or becomes void/nugatory in whole or in part, this shall not affect the validity of the remaining provisions of this contract, unless, having regard to the subsequent provision, the performance of the contract would constitute unreasonable hardship for either party. The same shall apply, where an omission, which needs to be supplemented, becomes apparent after the contract has been concluded. The parties shall replace the void/nugatory/unfeasible provision or omission to be supplemented with a valid provision, which in its legal and commercial content comes closest in law to the void/nugatory/unfeasible provision and the overall purpose of the contract.
Dated: January 2019
The foregoing General Terms and Conditions constitute intellectual property protected under copyright law. Any use by third parties – including the use of extracts – for the commercial purposes of the offer of goods and/or services – is not permitted. Infringements will be prosecuted.